Effective Date: 8/6/2025

Open Cities Health Center (“OCHC,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal and health-related information you share with us.

1. Information We Collect
When you visit our website, we may collect:

A. Personal Information You Provide
• Name, email address, phone number, and other contact details (for example, when you fill out forms, request an appointment, or sign up for newsletters).
• Health information only if you choose to submit it via secure online forms or patient portal.

B. Information Collected Automatically
• IP address, browser type, device type, operating system, and pages visited.
• Collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information
We may use your information to:
• Respond to appointment requests and questions.
• Provide you with health center updates, services, and resources.
• Improve our website and services.
• Fulfill legal or regulatory requirements as an FQHC.

3. Patient Health Information (HIPAA)
Health information submitted through our secure patient portal or other HIPAA-compliant tools is protected under the Health Insurance Portability and Accountability Act (HIPAA). Please review our Notice of Privacy Practices for details about how we handle protected health information (PHI).

4. Cookies and Analytics
We use cookies and similar tools to improve site performance and understand how visitors use our site. You can disable cookies in your browser, but some features may not function properly.

5. Sharing Your Information
We will never sell your personal or health information.
We may share your information:
• With trusted vendors who perform services on our behalf (bound by confidentiality agreements).
• As required by law or to protect safety.

6. Data Security
We use administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage method is 100% secure.

7. Your Choices and Rights
You may:
• Request access, corrections, or deletion of your personal information.
• Opt out of marketing communications.

8. Links to Other Websites
Our site may link to other websites (including partner organizations or government sites). We are not responsible for their privacy practices.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted here with the effective date.

10. Contact Us
Open Cities Health Center
409 Dunlap Street N
St. Paul, MN 55104
Phone: 651-290-9200
Email: info@opencitieshealth.org