Patient Portal – Healow

Patient Portal Healow Televisit Guide To join the televisit:
  1. Login to the eCW Patient Portal with your username and password: Note: Contact your practice if you have not yet received your login credentials.
  2. On the Patient Portal home page, click Dashboard.
  3. In the Appointments section, click Join TeleVisit:
  4. On the healow TeleVisit window, answer the questions in the Questionnaire section. Note: Questions are not mandatory: complete as much as your are able.
  5. Click Submit Questionnaire:
  6. Enter your vitals in the Vitals section and then click Submit Vitals: NOTE: Vitals are not mandatory: complete as much as you are able.
  7. On the pop-up window, click Allow. The healow TeleVisits system performs a compatibility check to make sure the necessary requirements, including the webcam, microphone and Internet bandwidth, are compatible to join the televisit. After the compatibility check is performed, the system responds with the following message: The questionnaire and Vitals have been submitted successfully.
  8. Click Start TeleVisit: The virtual waiting room window opens, displaying the provider’s name and appointment time. At the same time, the provider is notified about the televisit appointment: When the provider joins the televisit, the Provider and Patient Windows opens. The duration of the televisit displays on the bottom of the window.The healow TeleVisit window includes a viewing window, time duration, and camera and audio options.: The following table describes the features available on the Televisit window:
  9. After the televisit is concluded, click the red phone icon at the bottom of the window to end the session:
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