One Year Later – A Letter from the CEO

It is an incredible honor for me to lead and serve this great company of ours. We are headed to do better, to be better. And that begins with every one of you. Together, our job is to ensure that we thrive as we become better partners for the community. This is me reaffirming what I said last year and how we continue to march on this path to continual improvement of the organization.

Some things to look forward to in the upcoming year – new community partnerships (St Paul Public Schools, Ramsey County, St Paul Police Department, expansion of services, more providers), improved EMR efficiency, improved IT, increased collaboration and integration into our communities, and so much more!

I truly believe that each of us must find meaning in our work. The best work happens when you know that it’s not just work, but something that will improve other people’s lives. This is the opportunity that drives each of us at this company. Every one of us needs to do our best work, lead and help drive cultural change. We sometimes underestimate what we each can do to make things happen and overestimate what others need to do to move us forward. We must change this.

Many companies aspire to change the world. But very few have all the elements required: talent, resources, and perseverance. Open Cities has proven that it has all three in abundance. After my first year here, I continue to find this to be entirely true. And as the CEO, I can’t ask for a better foundation.

In the past year, we have accomplished so much together.

  • August 13th and 14th – Back to School event where we saw 95 children across 200 appointments for free checkups before the start of a new school year
  • August 22nd – September 2nd – State Fair- providing free blood glucose checks to over 5,000 people
  • October 25th – First Annual Fall Gala
  • Implementing new medical record system
  • Improving phone systems
  • Improving IT infrastructure
  • Increasing grant funding
  • Increasing community awareness through Outreach
    • Give Kids a Smile
    • Back to School
    • State Fair Blood Glucose Screenings
    • Rice St Gardens
    • March Reception
    • Fall Gala – Awards of Excellence
  • Increasing community presence
  • Engaging in community partnerships – Union Gospel Mission, Catholic Charities, Rivers Edge Academy, Open Hands Midway, Mexican Consulate

As I reflect on our recent successes, I also look ahead to our 2020 Vision.

Cultivating Communication.

Creating an Open and Honest environment for feedback is essential to a satisfying and productive work environment and in that environment, we will be able to take better care of our patients and ourselves. With the “Open Forum” monthly newsletter and 360 employee reviews, my goal is to encourage different voices and opinions from across the organization.

Improving Integrity.

Patient care and safety are paramount at OCHC. With the implementation of the Open & Honest Compliance Program, and the appointment General Counsel (and eventually our Compliance Team) we will have the pieces in place to ensure we are promoting and upholding safe practices for our staff and patients.

Promoting Professionalism.

OCHC is committed to helping our staff with professional training and development. With our monthly all staff meetings, we want to empower you with resources so that every one of us can help all our patients. By implementing a dress code, we present in a more professional manner to gain the appropriate recognition from our patients.

Celebrating Community.

Serving our community is the heart of Open Cities Health Center and each one of you forms that heart. We want to celebrate your work and dedication with monthly social events, team events and showcase our talent with monthly employee spotlights.


To paraphrase a quote from Oscar Wilde — we need to believe in the impossible and remove the improbable. Let’s build on this foundation together.


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